We are here to help you. Find it or here email email@example.com.
Order(s) from bougerv.com:
You can review shipping confirmation with the tracking number in your email box to find the tracking number, and track it on corresponding websites. If you haven’t received this email, check your spam or junk email folder or contact us by email at firstname.lastname@example.org.
Order(s) from Amazon:
You can Log in to your account on Amazon.com or contact our Bougerv team on Amazon (email@example.com) by email.
Please enter a combination of up to 12 tracking numbers on shipping confirmation email into the logistics system (https://www.17track.net/en#nums), then select the carrier 4PX. If you are unable to read the information because of different languages, please click the button on the top right corner, which shows “English” to translate the shipment details.
There are many parcels in the office, and they need time to arrange them for you. Also due to the epidemic of COVID-19, it may cause slow delivery if there are any customs stuck and some road locked. The tracking status may update slowly. Please wait patiently.
We have warehouses in China and America, so they depend on the stock of different warehouses. Normally it will be delivered in 5-20 days. If you still haven’t received the package after that time, please contact us to track it firstname.lastname@example.org.
Please refer to this link:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. To start a return or refund, you should contact us at email@example.com. We will help you solve the problem quickly.
Firstly, we will send the order confirmation email after you place and pay the order successfully. Secondly, the shipment notification email will be sent out after the package has been shipped out. There is the order number in the Order confirmation email, while there is the tracking number and the carrier in the shipment notification email.
If you haven’t received these emails, they may be in the spam or junk file. Or you may have entered the wrong email address into your order information. Please check it.
Bougerv does not provide expedited shipping service; We will ship your package out as soon as we can after receiving your payment; usually, it will take 5-20 days during the transit. However, as you know that shipping may delay in the difficult period, thus the ETA can be not guaranteed and your kind understanding is greatly appreciated.
If you have any problem with your Bougerv orders from Amazon, please contact firstname.lastname@example.org with your order number. Our Bougerv team on Amazon will reply to your email within 24 hours. Thanks for your understanding.
Please contact email@example.com as soon as possible before the product was sent out, otherwise, we will not accept any request to cancel.
You could write an email and send pictures to firstname.lastname@example.org, we will give you a reply as soon as possible.